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Turnitin: The originality report is still pending

December 11, 2013 in Turnitin

When a file is successfully submitted ( you can see the file, paper id, date,and and have received an email receipt) and you see Pending this means

  • you are allowed to see the Originality Report
  • your file is waiting to be checked by Turnitin (but has been submitted)

It can take about 20 minutes for a report to generate after a first submission. During busy periods this can take longer – between 3- 24 hours.

If you are allowed to do multiple submissions, please allow 24 hours between each submission to allow time for the report to be generated.

If you still see pending after 24 hours please contact elearning-support@arts.ac.uk and say that you have been waiting over 24 hours for the originality report. Please also provide the URL of the course and the location of the Turnitin submission area.

If you do not see pending at all after submission but see a Submit to Turnitin icon then your work has *not* been submitted as there is an issue with the file uploaded.

 

Who should I contact if I have problems submitting to Turnitin?

December 7, 2013 in Turnitin

Please first see

And only if after trying all the advice above you still have problems submitting then email or contact your named course administrator  (not your course tutor or elearning support) with the following details:

  • Your name
  • Your assignment title
  • The course you are submitting your assignment (provide the course URL)
  • The assignment name and location ( URL)
  • Description of the issue
  • The steps you have taken so far to try to upload the assignment to Turnitin (what you were doing, when, where (UAL or elsewhere), on what (PC or MAC); what browser using etc together with any screengrabs) and details of any error codes or messages 
  • The times you were attempting to submit
  • If using a MAC or iPad etc –  what IOS (operating system) is on the device

The course administrator will take you through a checklist of potential faults. If you still cannot submit they will then ask you to send the file you are trying to submit to submit on your behalf. (The file sent by email can only be 5MB so the original file may need to be broken up)

Further Support

Additional support is on hand should you require help when getting started with Moodle. Email: elearning-support@arts.ac.uk

Creative Commons This work by CLTAD University of the Arts London is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 3.0 Unported License.

Turnitin: I tried submitting but Moodle shows ‘Submit to Turnitin’ button

December 7, 2013 in Turnitin

If you see  a ‘Submit to Turnitin icon’ next to your submission  under your My Submissions tab in a Turnitin submission area in Moodle after submitting a file

submit iconand

  • do not see a successful submission message below you file submission or paper ID
  • have not received an email confirming receipt of successful submission

then your file has not been submitted.

Please click the ‘Submit to Turnitin’ link.

You should now see a successful submission message. If not, you will see:

a) either an error code (at bottom of screen ) or a blank screen – if so please take a screenshot and send it with details of what you are trying to do and where + file to your course tutor and elearning-support@arts.ac.uk
b) or the ‘Submit to Turnitin’ button again in which case it may be that your file is blank, the wrong size, wrong format or has incorrect content in it

If b) make sure

  1. Your file has a minimum of 25 words, is over 20MB (or approximately two million characters),  does not contain spaces in between every letter (l i k e  t h i s)., and does not contain scanned images
  2. Your file has the correct file extension.  For example, if you save a document as a Word file, it must have a Word extension (.doc or .docx).  Turnitin will automatically reject files with mis-matched extensions (e.g., a .doc Word file manually edited to a .rtf extension without using the “Save As” feature).  If you are experiencing a file format issue, please re-open the file in a word processor, and save the file again using the “save as” function and choosing a different format from the file type pull down menu (try .rtf or .txt as they are the most “safe”).
  3. Your file is one of these types:
        • Microsoft Word® (.doc / .docx)*
        • OpenOffice (.odt)**
        • Google Docs via Google Drive  (not recommended)
        • WordPerfect®  (.wpd)
        • PostScript (.ps/.eps)
        • Adobe® PDF
        • Microsoft PowerPoint® (.pptx, .ppt, .ppsx, and .pps)
        • HTML
        • Rich text format (.rtf)
        • Image files (+ some text)  – see what image files and formats are accepted
        • Plain text (.txt)
        • Hangul Word Processor file (.hwp)

Please note that Turnitin does not support:

  1. Microsoft Works (.wps)
  2. Apple Pages file types
  3. Spreadsheets (e.g., Excel files  – but it does accept .csv)
  4. PDF files of images, or PDF files which do not contain highlightable text (e.g., a “scanned” file, which is often simply a picture of text, is unacceptable).

If you are using an unsupported word processor, you may need to save the file as a .txt or .rtf file in order to upload to Turnitin.

See also:

Turnitin- why can I not submit my file?

December 7, 2013 in Turnitin

There are several instances where a submission may not be successful:

Click ‘Submit’ – You have not clicked a ‘Submit’ or ‘Submit toTurnitin’ button that may appear after initially uploading your file.

Browser issues – You must use a supported internet browser in order to successfully submit a paper.  Please update your  internet browser to the latest supported version if you have any doubts about this. Our advice is to never use Internet Explorer. Users should use Firefox, Safari or Google Chrome and if there are problems with one of these then try with a different browser to the one originally using.

If you continue to experience upload issues, you may try “disabling” all your browser’s plugins/extensions and try uploading again. You can re-enable the plugins/extensions after your upload attempt.

Network Connection problems  – If the connection is slow this can cause the page to time out

Firewall / Anti-virus  – Your computer’s firewall or anti-virus software (e,g, AVG) may be preventing Turnitin from working properly. If this is the case then you should add the following as a “safe site” (i.e, Trusted Site or WhiteList) to your firewall and/or browser:

  • *.turnitin.com
  • *.submit.ac.uk
  • *.edgecastcdn.net
  • *.edgecast.net

If you do not know how to do this, please contact the help desk for the antivirus/firewall program in question for instructions.  Also, you must use a supported internet browser in order to successfully submit a paper.

Wrong file size or type – Your file must not be blank, must contain a minimum of 25 words, must be under 20MB (or approximately two million characters),  must not contain spaces in between every letter (l i k e  t h i s)., and must not contain scanned images

Files uploaded to Turnitin must have correctly matching file extensions.  For example, if you save a document as a Word file, it must have a Word extension (.doc or .docx).  Turnitin will automatically reject files with mis-matched extensions (e.g., a .doc Word file manually edited to a .rtf extension without using the “Save As” feature).  If you are experiencing a file format issue, please re-open the file in a word processor, and save the file again using the “save as” function and choosing a different format from the file type pull down menu (try .rtf or .txt as they are the most “safe”).

To submit a paper to Turnitin, your paper must meet their requirements. Turnitin will currently accept the following file types:

  1. Microsoft Word® (.doc / .docx)*
  2. OpenOffice (.odt)**
  3. Google Docs via Google Drive
  4. WordPerfect®  (.wpd)
  5. PostScript (.ps/.eps)
  6. Adobe® PDF
  7. Microsoft PowerPoint® (.pptx, .ppt, .ppsx, and .pps)
  8. HTML
  9. Image files (+ some text)  – see what image files and formats are accepted
  10. Rich text format (.rtf)
  11. Plain text (.txt)
  12. Hangul Word Processor file (.hwp)

Please note that Turnitin does not support:

  1.  Microsoft Works (.wps)
  2. Apple Pages file types
  3. Spreadsheets (e.g., Excel files but does accept .csv files)
  4. PDF files of images, or PDF files which do not contain highlightable text (e.g., a “scanned” file, which is often simply a picture of text, is unacceptable).

Therefore, if you are using an unsupported word processor, you may need to save the file as a .txt or .rtf file in order to upload to Turnitin.

*Note: They do not accept Microsoft Word 2007 macros-enabled (.docm) files (but do accept the standard .docx files). Whatever macro is encoded in the file is stripped away when submitted to Turnitin. For example, when using a “letter replacement macro,”  the macro is stripped from the Wordfile, and whatever characters the student originally had in the file will appear (e.g. “a~”).

 **Note: Turnitin will not accept .odt files created from Google Docs. Turnitin may not accept “.doc” files created using OpenOffice since OpenOffice “.doc” files are not 100% Microsoft Word equivalent.

See FAQ Who should I contact if I have problems submitting to Turnitin?

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